Have a question or want to report an issue? The below button will take you right to our support help-desk system!
Or you can email support@visual-med.com and please include as much detail as possible.
Need remote support? Sometimes our technicians will need to access your computer in order to diagnose and resolve issues. If requested, simply download and run our TeamViewer© QuickSupport© app so that we can connect to your PC. Please be ready to accept our request to remote in to your PC. If you can’t wait for us to connect, then follow the instructions at the bottom of this page instead.
Please either use request support, or e-mail our support address to get us a detailed description of the problem. Please include screenshots and/or pictures from your smartphone.
If you might not be at your computer ready to accept our request for remote control access, please use our unattended TeamViewer© QuickSupport© app, and give us the ID and code that it provides.